Salford Care Homes Excellence Programme
To provide excellence care for our residents every single day, we need to think differently and challenge existing norms. Thinking beyond boundaries and reaching out to the wider community is crucial to making long lasting and meaningful change.
Watch the video below to find out about our journey, and to hear from the dedicated teams involved in improving quality of life in our care homes (this video was filmed as part of a submission to the 2020 HSJ Patient Safety Awards)
As part of the Salford Care Homes Excellence Programme (SCHEP), we have brought teams and care homes together in a series of events to improve, learn and share what excellent care looks like – see below for more details.
Engagement event 1: thinking differently
The purpose of the event was to:
- Build understanding of what the integrated care system in Salford means
- Share learning and celebrate success from the Safer Care Homes programme
- Bring together colleagues involved in looking after our care home residents
- Consider how we can work together better to develop ideas for improvement
- Share learning and best practice as part of a supportive community
The event included a key note presentations from leaders representing Safer Salford and the Care Quality Commission (CQC).
Resources
Event 2: building a community
The purpose of the event was to:
- Review and reflect on ideas and outcomes developed at the welcome event in May
- Share learning from ‘glimpses of brilliance’ from care homes in Salford
- Connect care homes with representatives from across the health and care system involved in supporting care home residents
- Gain greater understanding of the CQC’s “safe” domain key lines of enquiry (KLOE)
- Provide space to think beyond boundaries and challenge existing norms, with a view to collectively agreeing priorities for delivering meaningful change on the ground
A full summary of the event is available for download here.
Resources
Event 3: building understanding
Attendees from across Salford involved in providing excellent care in our nursing and residential homes.
- Reflect on ideas and relationships developed from the previous two events, re-introducing the concept of the “community of practice”
- Share a framework to support improvement (the “six steps to improvement”) and build capability in three key areas:
- Setting a direction
- Understanding the problem
- Generating ideas for change
- Focus on handovers on the care home / hospital pathway
- Provide space to think beyond boundaries and challenge existing norms, with a view to developing actions to take forward in own setting
A full summary of the event is available for download here.
Resources
Event 4: developing learning
The purpose of the event was to:
- Share learning between care homes, reflecting on how ideas have improved quality of care provided to residents
- Review options for improving handover between care home and hospital (the hospital transfer pathway)
- Would this work in Salford?
- Who and what is needed to test this out?
- Progress learning using the “six steps to improvement” with a focus on understanding how small tests (the P-D-S-A cycle) can inform our learning and engage our teams in developing change.
A full summary of this event is available for download here.
Resources
Event 5: focus on… nutrition and hydration
At this event we invited members of Salford’s Dietetics and Speech and Language Therapy (SALT) team to share best practice through a series of interactive workshop sessions. In addition, we continued to share ideas between homes in Salford, with a presentation from Cherrytrees Care Homes – lots of exciting innovations are underway!
A full summary of this event, is available for download here.
Presentations from the day can be accessed here: Nutrition and Hydration – Master Slide Deck
Resources
- eLearning Flyer with Set-up Guide – Malnutrition and Swallowing difficulties
- CQC and Regulation 14 – Nutrition and Hydration
Event 6: Achieving excellence in medicines safety
At the sixth event in our Care Homes Excellence series, we invited attendees to come together to share learning between their care homes, discuss safe medicines with the CQC, network and gain ideas from colleagues, and reflect on the fantastic glimpses of brilliance across Salford.
A full summary of this event is available for download here.
Presentations from the day can be accessed here:
Resources
- Care Homes Medical Practice – Tips Sheet
- UTI resources
- 6 Steps to Improvement – a toolkit to improve medicines management
Event 7: Dementia and Challenging Behaviour in the Care Home
On Tuesday 1st October we hosted our 7th event as part of the Safer Salford Care Home Excellence Programme. This event focused on Dementia and Challenging Behaviour in the care home. We shared scenarios, resident stories and innovative ideas, and heard from wider services in Salford on how they can support care homes, residents and families.
A summary blog of the event can be found here and resources are available below.
Presentations from the day can be accessed here:
Supporting Care – Greater Manchester Mental Health Presentation
Resources
- Dementia Tool: Assessing Distressed Behaviour
- Abbey Pain Scale Tool
- ABC Distressed Behaviour Chart
- Bowel Movement Record Template
- Doll Therapy for Dementia Care
- Pain Assessment in Advanced Dementia Care
- Supporting Older People in Care Homes at Night
- Older People in Care: Sex, Sexuality and Initimate Relationships
- The Last Taboo – Dementia Care
- 4at Delirium Tool
Event 8: Innovation in Care Homes
On Tuesday 14th January 2020 we held our 8th event as part of the Safer Salford Care Home Excellence Programme. This event focused on innovation in care homes. The event shared learning to scale success of funded innovation projects. This engaged care home managers to develop new innovation ideas and improvement projects and provided an opportunity to network.
A summary blog of the event can be found here and resources are available below.
Presentations from the day can be accessed here:
Enabling Improvement and Innovation
Interprofessional Education: Communities of Practice
Salford’s Care Home Improvement Story
Resources
- Activity Ideas and Guidance for Living Well in Care Homes
- Pool Activity Level Book
- Hear to Care – A World of Silence Report 2012
- Hear to Care – Accessible Information Standard Glossary
- Hear to Care – Communication Tips Card
- Hear to Care – How is your Hearing Leaflet
- Hear to Care – Understanding Tinnitus Leaflet