Over the last year, Haelo has co-created a safety dashboard with local partners in Salford that shows the safety of the whole health and care economy for Salford residents. We’ve been guided in our work by the use of the Measurement and Monitoring of Safety framework. I’d like to share some lessons I have learned along the way through the development of the Safer Salford Intelligence Dashboard.
At the first development workshop leaders from the different health and care organisations came together and we asked them to grade their safety maturity. This measure has now become one of the measures on the dashboard. The discussion that followed highlighted that a safe delivery of care and evidencing a safe delivery is viewed differently across the sectors. A controllable hospital environment, a harbour to deliver safe care, is different from a less controllable home environment. The systems and processes to create a safe system are therefore also different. For the dashboard it meant there was no one size fits all approach. We had to include some sector specific measures.
The word dashboard is a word that people already have many associations with. All based on previous examples they’ve come across in their life. And most of them are not at all like the dashboard we were developing. Dashboards people know can range from a table with numbers, to a more graphical one, to a full interactive one. Our dashboard was going to be a full interactive one, so visually different from most dashboards people have experienced. On top of that, the use/aim for the Safer Intelligence dashboard is also different from your standard dashboard. Most dashboards are made for assurance, to show if the performance is conform expectations. The Safer Intelligence dashboard is a dashboard primarily made for enquiry: Inviting people to look at the data, start exploring, ask questions, combine information from multiple graphs, think of other data sources that might add to the learning, looking at past, present and future data. So for users to get to know the dashboard requires a lot of time and explaining.
Please take a look at the dashboard. Let us know if you’ve got any questions or other safety dashboards to share. And finally if you need help creating a (safety) dashboard in your organisation or health and care economy please get in touch to explore how we could support you.